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Legal

Data Deletion Instructions

Last updated: May 29, 2026

What this page is for

This page tells you exactly how to ask us to delete the data we hold about you, your business, or your customers. It applies whether you are:

  • A merchant who created a workspace on Hunter
  • A customer who messaged a Facebook Page that is connected to Hunter
  • Someone who tested the platform via “Login with Facebook” and changed their mind

What we delete on request

  • Account & workspace — your profile, settings, billing history, catalog data, scheduled posts, and webhook configurations.
  • Customer data — message history, conversation snapshots, contact details, order records, and customer profile entries.
  • Connected channel artefacts — saved Facebook Page tokens, Instagram Business Account ids, and any cached metadata from those channels.
  • Logs and telemetry — request logs and conversation traces tied to your workspace, where technically feasible.

What we may have to keep

Some records are kept for legal, tax, or fraud-prevention reasons even after deletion. Specifically:

  • Subscription invoices and tax records — kept for 7 years per Bangladesh tax law.
  • Anonymised, aggregate usage statistics that cannot be linked back to you.
  • Information we are required to retain by court order or ongoing legal investigation.

How to request deletion

Choose whichever channel is easiest. We treat all requests the same — email, WhatsApp, or in-dashboard contact form all land in the same queue.

Option 1 — Email

Send an email to [email protected] with the subject line “Data Deletion Request”. Include:

  • The email or workspace name on your account
  • If you’re a customer rather than a merchant, the Facebook Page you contacted and your name as it appears in Messenger
  • What you want deleted (everything, just messages, just contact info, etc.)

Option 2 — WhatsApp

Message us at +44 7441 340355. Mention “data deletion” in your first message and we’ll respond within one business day.

Option 3 — Self-serve from the dashboard

Merchants can also delete their workspace directly from Settings → Account → Delete workspace. This triggers the same backend deletion flow and emails you a confirmation when it’s done.

How long deletion takes

  • Within 24 hours — your workspace is marked for deletion and the bot stops responding on connected channels.
  • Within 30 days — all live records are removed from our primary database.
  • Within 90 days — backups containing your data are rotated out and become unrecoverable.

We’ll send you a confirmation email when the deletion is complete.

Disconnecting Facebook without deleting your account

If you only want to revoke our access to your Facebook Page but keep your Hunter workspace, you don’t need to request deletion. Use one of these:

Either of those revokes our Page access token immediately. The bot stops replying within minutes.

Contact

Questions about this process or worried we missed something? [email protected] or WhatsApp +44 7441 340355. We’ll respond within one business day.

Hunter is operated by Sports Nation BD, 3rd Floor, Ananda City Center, Kandirpar, Cumilla 3500, Bangladesh (+880 1647-429992, sportsnationbd.com).